Concord Police Department

Jurisdiction and responsibilities

Concord Police Department provides municipal policing for the City of Concord in Cabarrus County. Its headquarters is at 41 Cabarrus Avenue West. The department separates routine customer service from dispatch: 704-920-5000 reaches the information desk, while 704-786-9155 is the published non-emergency police communications number. Emergencies should be reported through 911. The police records number is 704-920-5052. These separate contacts help residents, employers, and officers direct a records inquiry or administrative matter without treating it as a call for a responding officer.

How the agency is organized

The department publishes an organizational chart and a directory of functional contacts. Its posted chart, dated December 25, 2023, identifies Patrol, Operations, and Administration bureaus, with district patrol assignments and functions including criminal investigations, forensics, special operations, training, recruiting, accreditation, and professional standards. The Office of the Chief also describes an administrative manager responsible for personnel-action notices, personnel files, payroll, budgeting, and customer inquiries. The public Documents and Resources page provides annual reports, ride-along material, and guidance for requesting police video. Those materials offer a more detailed view of operations than a staff list alone.

Agency history and local context

A documented modern milestone came in July 2022, when Concord Police received its first law enforcement accreditation from the Commission on Accreditation for Law Enforcement Agencies. The city describes a process that began in July 2020 and included policy review, an independent assessment in March 2022, interviews, and public feedback. The department presents accreditation as an ongoing review of policies and operations, rather than a one-time award.

Official records and officer resources

Officers can begin with the public Policies and Procedures page, which links to individual general orders on conduct, benefits, attendance, outside employment, promotions, personnel investigations, and training. General Order 03.17 addresses personnel investigations and discipline and distinguishes administrative inquiries from criminal investigations. General Order 04.01 covers training and career development. Because directives can be revised individually, an officer reviewing a workplace matter should identify the relevant order and its effective version. The department’s published resource index makes these documents available without relying on third-party summaries.

FBI data · 2025

The following figures are from the FBI’s 2025 published agency tables. They describe a reporting period, not current staffing or an assessment of agency performance.

Source: FBI Crime Data Explorer downloads, table 8; published agency label: Concord. CIUS_Table_8_Offenses_Known_to_Law_Enforcement_by_State_by_City_2025.xlsx

Source: FBI Crime Data Explorer downloads, table 78; published agency label: Concord. Table_78_Full_time_Law_Enforcement_Employees_by_State_by_Cities_2025.xlsx

Blank or unavailable values remain “Not published.” Participating agencies and reporting scope vary. Campus figures concern the reporting institution; a city name does not expand them to all local residents. Read the data definitions and limitations.

NC SBI data · 2024

The NC SBI record is published under Concord. Its 2024 reporting-status table lists: Reporting. These earlier figures are presented separately from the FBI’s 2025 tables.

Published Index-crime total: 1,415.

Sources: SBI agency reporting status · SBI law-enforcement personnel · SBI Index offenses by agency in county.

Personnel are a dated full-time payroll snapshot. Civilian classifications can include jail employees without outside police powers. These are not authorized-position or vacancy counts. Index-crime totals cover selected categories and are not totals of all crime.

Sources and review date

Official agency, government and institutional sources are linked below. Contact details and organizational information were reviewed September 24, 2026. Published statistical years are identified separately.

• Police department overview
• Police contact directory
• City airport page identifying police headquarters physical address
• Office of the Chief and administrative responsibilities
• Department organizational chart dated December 25, 2023
• Policies, procedures, and accreditation history
• General Order 03.17: Personnel Investigations and Discipline
• General Order 04.01: Training and Career Development
• Documents and Resources