Matthews Police Department

Jurisdiction and responsibilities

Matthews Police Department provides municipal police services for the Town of Matthews in Mecklenburg County. Its patrol officers answer calls and provide preventive patrol around the clock. The official department contact page distinguishes the police and animal-control line, 704-847-5555, from the information and records office, 704-841-6701. Records office hours are Monday through Friday, 8 a.m. to 5 p.m. Police headquarters is at 1201 Crews Road; the town government's Matthews Station Street address is a separate location. See https://www.matthewsnc.gov/police for department contacts and service links.

How the agency is organized

The department's bureau directory describes separate patrol, criminal investigation, communications, and administrative functions. Criminal Investigations handles most reported felonies, pattern crimes, and cases requiring substantial time or specialized training. Communications connects people requesting help with officers and supporting emergency agencies. Administrative functions include school resource officers, community programs, and professional standards. Citizen volunteers also support department work. The Records and Communications page explains that dispatchers receive police and animal-care calls, send information to officers, and maintain radio contact with mutual-aid partners. These distinctions help residents direct a records question to office staff while routing a request for an officer through communications.

Agency history and local context

The Town of Matthews incorporated in 1879, according to its official municipal history. A documented development in the department's community relationship occurred in 2020, when the Board of Commissioners unanimously authorized creation of a Matthews Police Advisory Committee. The meeting record distinguished that advisory role from the existing citizen volunteers who assisted inside the department with administrative tasks and patrol duties. The official minutes provide a dated record of this institutional development: https://www.matthewsnc.gov/docview.aspx?docid=12066&doctype=minuteDoc.

Official records and officer resources

The department's recruiting portal provides minimum qualifications, selection stages, civilian opportunities, Basic Law Enforcement Training sponsorship information, and salary and benefit links: https://www.matthewsnc.gov/pview.aspx?id=21045&catid=567. Town Human Resources publishes employee resources and administers hiring, promotion, personnel records, compensation, and benefits: https://www.matthewsnc.gov/pview.aspx?id=20763. Public feedback follows a separate process. The Compliment / Complaint Procedures page explains intake, inquiry or investigation, chain-of-command review, and notification when a complaint closes; it also links the submission form. Its explanation expressly states that a complaint does not resolve criminal or traffic charges. Read the department's own procedure at https://www.matthewsnc.gov/pview.aspx?catid=567&id=20966.

FBI data · 2025

The following figures are from the FBI’s 2025 published agency tables. They describe a reporting period, not current staffing or an assessment of agency performance.

Source: FBI Crime Data Explorer downloads, table 78; published agency label: Matthews. Table_78_Full_time_Law_Enforcement_Employees_by_State_by_Cities_2025.xlsx

Blank or unavailable values remain “Not published.” Participating agencies and reporting scope vary. Campus figures concern the reporting institution; a city name does not expand them to all local residents. Read the data definitions and limitations.

NC SBI data · 2024

The NC SBI record is published under Matthews. Its 2024 reporting-status table lists: Reporting. These earlier figures are presented separately from the FBI’s 2025 tables.

Published Index-crime total: 907.

Sources: SBI agency reporting status · SBI law-enforcement personnel · SBI Index offenses by agency in county.

Personnel are a dated full-time payroll snapshot. Civilian classifications can include jail employees without outside police powers. These are not authorized-position or vacancy counts. Index-crime totals cover selected categories and are not totals of all crime.

Sources and review date

Official agency, government and institutional sources are linked below. Contact details and organizational information were reviewed September 24, 2026. Published statistical years are identified separately.

• Matthews Police: official contact and service information
• Matthews Police bureau organization
• Matthews Records and Communications
• Town of Matthews official history
• Board minutes: 2020 authorization of police advisory committee
• Join Matthews Police Department
• Town of Matthews Human Resources
• Matthews Police compliment and complaint procedures